{"id":2674,"date":"2020-04-16T13:04:04","date_gmt":"2020-04-16T11:04:04","guid":{"rendered":"https:\/\/coimbee.com\/?page_id=2674"},"modified":"2021-09-16T15:31:44","modified_gmt":"2021-09-16T13:31:44","slug":"ondersteuning","status":"publish","type":"page","link":"https:\/\/coimbee.com\/nl\/ondersteuning\/","title":{"rendered":"FAQ en Support"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-k92ryabd-f3dd627f6622d0572607c42b9bd09379 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  waaromcoimbeeheader rondehoeken avia-bg-style-scroll av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2674'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92rwv4x-729ffd386bef46aa5a82d87ffcd362ed\">\n#top .av_textblock_section.av-k92rwv4x-729ffd386bef46aa5a82d87ffcd362ed .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k92rwv4x-729ffd386bef46aa5a82d87ffcd362ed '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 class=\"elementor-icon-box-title\" style=\"text-align: center;\">Onze software moet goed functioneren<\/h1>\n<p style=\"text-align: center;\">Daarom is onze support gratis<\/p>\n<div class=\"elementor-element elementor-element-yo2cagj elementor-widget elementor-widget-spacer\" style=\"text-align: center;\" data-id=\"yo2cagj\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2674'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92smh6l-00fee4b494c61496370d06c42fa5d8d1\">\n#top .hr.hr-invisible.av-k92smh6l-00fee4b494c61496370d06c42fa5d8d1{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-k92smh6l-00fee4b494c61496370d06c42fa5d8d1 hr-invisible  avia-builder-el-2  el_after_av_section  el_before_av_one_third  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fobk36-5b2566798ff228594b67eb593f7f7d96\">\n.flex_column.av-fobk36-5b2566798ff228594b67eb593f7f7d96{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-fobk36-5b2566798ff228594b67eb593f7f7d96 av_one_third  avia-builder-el-3  el_after_av_hr  el_before_av_one_third  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92szsg0-091f6b03856784dce13e79845f831187\">\n.av_font_icon.av-k92szsg0-091f6b03856784dce13e79845f831187{\ncolor:#f7a42a;\nborder-color:#f7a42a;\n}\n.av_font_icon.av-k92szsg0-091f6b03856784dce13e79845f831187 .av-icon-char{\nfont-size:100px;\nline-height:100px;\nwidth:100px;\n}\n<\/style>\n<span  class='av_font_icon av-k92szsg0-091f6b03856784dce13e79845f831187 avia_animate_when_visible av-icon-style-border avia-icon-pos-center avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue8b9' data-av_iconfont='entypo-fontello' ><\/span><\/span><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92ttq4a-488bcdfbbde701bd26d4bf3ab35af45d\">\n#top .hr.hr-invisible.av-k92ttq4a-488bcdfbbde701bd26d4bf3ab35af45d{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-k92ttq4a-488bcdfbbde701bd26d4bf3ab35af45d hr-invisible  avia-builder-el-5  el_after_av_font_icon  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-6ib76q-0ea74e11c5b33226581aef5bd4cf4220 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4 class=\"elementor-icon-box-title\" style=\"text-align: center;\">Web-based<\/h4>\n<p class=\"elementor-icon-box-description\" style=\"text-align: center;\">De Toolbox is web-based. Medewerkers hebben met hun eigen user-id 24*7 toegang tot de Toolbox.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-alzk2q-7a65abb2288ebf243c7a092e834c0392\">\n.flex_column.av-alzk2q-7a65abb2288ebf243c7a092e834c0392{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-alzk2q-7a65abb2288ebf243c7a092e834c0392 av_one_third  avia-builder-el-7  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/coimbee.com\/nl\/handleiding\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/coimbee.com\/nl\/handleiding\/ >Volg een handmatig toegevoegde link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92szsg0-585a808f47f611bb829bb8d44c2e3042\">\n.av_font_icon.av-k92szsg0-585a808f47f611bb829bb8d44c2e3042{\ncolor:#f7a42a;\nborder-color:#f7a42a;\n}\n.av_font_icon.av-k92szsg0-585a808f47f611bb829bb8d44c2e3042 .av-icon-char{\nfont-size:100px;\nline-height:100px;\nwidth:100px;\n}\n<\/style>\n<span  class='av_font_icon av-k92szsg0-585a808f47f611bb829bb8d44c2e3042 avia_animate_when_visible av-icon-style-border avia-icon-pos-center avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue80d' data-av_iconfont='entypo-fontello' ><\/span><\/span><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92ttx9o-f9d9b77e668e640faf65c4bac99945bf\">\n#top .hr.hr-invisible.av-k92ttx9o-f9d9b77e668e640faf65c4bac99945bf{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-k92ttx9o-f9d9b77e668e640faf65c4bac99945bf hr-invisible  avia-builder-el-9  el_after_av_font_icon  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-3nscte-24239393f3454ec85b49529951e8832d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4 class=\"elementor-icon-box-title\" style=\"text-align: center;\">Tutorial Videos<\/h4>\n<p class=\"elementor-icon-box-description\" style=\"text-align: center;\">Onderdeel van de implementatie is een introductie van het systeem.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5u4sb6-d1960702ce23c04414b4d3e679dadf91\">\n.flex_column.av-5u4sb6-d1960702ce23c04414b4d3e679dadf91{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5u4sb6-d1960702ce23c04414b4d3e679dadf91 av_one_third  avia-builder-el-11  el_after_av_one_third  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92szsg0-e0b6cfd9f3eef3562c1ea18643bde706\">\n.av_font_icon.av-k92szsg0-e0b6cfd9f3eef3562c1ea18643bde706{\ncolor:#f7a42a;\nborder-color:#f7a42a;\n}\n.av_font_icon.av-k92szsg0-e0b6cfd9f3eef3562c1ea18643bde706 .av-icon-char{\nfont-size:100px;\nline-height:100px;\nwidth:100px;\n}\n<\/style>\n<span  class='av_font_icon av-k92szsg0-e0b6cfd9f3eef3562c1ea18643bde706 avia_animate_when_visible av-icon-style-border avia-icon-pos-center avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue83c' data-av_iconfont='entypo-fontello' ><\/span><\/span><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92tu3ld-d21931dc29643b1754c039645ccf1dbd\">\n#top .hr.hr-invisible.av-k92tu3ld-d21931dc29643b1754c039645ccf1dbd{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-k92tu3ld-d21931dc29643b1754c039645ccf1dbd hr-invisible  avia-builder-el-13  el_after_av_font_icon  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-327tki-4a6d79e32ea0c48e835553544ade274b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h4 class=\"elementor-icon-box-title\" style=\"text-align: center;\">Ook wij verbeteren<\/h4>\n<p class=\"elementor-icon-box-description\" style=\"text-align: center;\">Ook de Toolbox verbetert continu. De plannen voor 2020 &#8211; 2022 zijn op grote lijnen duidelijk, maar wachten op jouw feedback<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92smy4m-e3d314eef396d0ed1f13883c74d7dcde\">\n#top .hr.hr-invisible.av-k92smy4m-e3d314eef396d0ed1f13883c74d7dcde{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-k92smy4m-e3d314eef396d0ed1f13883c74d7dcde hr-invisible  avia-builder-el-15  el_after_av_one_third  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92uery4-51a7140b3daa9dd2b8c3627f8de844bc\">\n.avia-section.av-k92uery4-51a7140b3daa9dd2b8c3627f8de844bc{\nbackground-color:#f3f3f3;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-k92uery4-51a7140b3daa9dd2b8c3627f8de844bc main_color avia-section-default avia-no-border-styling  avia-builder-el-16  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2674'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92smy4m-3f1fe37536923c642c87f013580fb2f0\">\n#top .hr.hr-invisible.av-k92smy4m-3f1fe37536923c642c87f013580fb2f0{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-k92smy4m-3f1fe37536923c642c87f013580fb2f0 hr-invisible  avia-builder-el-17  el_before_av_font_icon  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92udl9t-e0b9bcea82260799efd5df69a61d565a\">\n.av_font_icon.av-k92udl9t-e0b9bcea82260799efd5df69a61d565a{\ncolor:#f7a42a;\nborder-color:#f7a42a;\n}\n.av_font_icon.av-k92udl9t-e0b9bcea82260799efd5df69a61d565a .av-icon-char{\nfont-size:40px;\nline-height:40px;\n}\n<\/style>\n<span  class='av_font_icon av-k92udl9t-e0b9bcea82260799efd5df69a61d565a avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue83c' data-av_iconfont='entypo-fontello' ><\/span><\/span>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92smy4m-93b700c9a912e85babeef418a49f593e\">\n#top .hr.hr-invisible.av-k92smy4m-93b700c9a912e85babeef418a49f593e{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-k92smy4m-93b700c9a912e85babeef418a49f593e hr-invisible  avia-builder-el-19  el_after_av_font_icon  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-k92ugouc-322d9bc3ae1a86d906bb55c9788a60c2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 class=\"elementor-icon-box-title\"><strong>FAQ &#8211; Frequently Asked Questions<\/strong><\/h2>\n<p class=\"elementor-icon-box-description\">Hieronder vind je antwoord op de meeste gestelde vragen<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92upc54-61f39eb17e0b071de17acf28ee1e0873\">\n#top .togglecontainer.av-k92upc54-61f39eb17e0b071de17acf28ee1e0873 p.toggler{\ncolor:#ff9900;\nbackground-color:rgba(0,0,0,0.01);\nborder-color:#ff9900;\n}\n#top .togglecontainer.av-k92upc54-61f39eb17e0b071de17acf28ee1e0873 p.toggler .toggle_icon{\ncolor:#ff9900;\nborder-color:#ff9900;\n}\n#top .togglecontainer.av-k92upc54-61f39eb17e0b071de17acf28ee1e0873 .toggle_wrap .toggle_content{\ncolor:#ff9900;\nbackground-color:rgba(0,0,0,0.01);\nborder-color:#ff9900;\n}\n<\/style>\n<div  class='togglecontainer av-k92upc54-61f39eb17e0b071de17acf28ee1e0873 av-minimal-toggle  avia-builder-el-21  el_after_av_textblock  el_before_av_hr  toggle_close_all' >\n<section class='av_toggle_section av-1yts6q-0eea87b06606bf40cdacf422add27285'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Op welke software draait de COIMBEE Toolbox\" data-title-open=\"\">Op welke software draait de COIMBEE Toolbox<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>De Toolbox is een HTML oplossing. De volgende browser worden ondersteund:\u00a0Google Chrome, Mozilla, Firefox, Microsoft Internet Explorer11.0+, Edge, Safari.<br \/>\nDe toolbox is ook beschikbaar op mobiele apparaten (smartphone en tablet)<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6m22a-091684c95a963c103dac36cb2d32bfaa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Wat is de beschikbaarheid van de Toolbox\" data-title-open=\"\">Wat is de beschikbaarheid van de Toolbox<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>In het algemeen is de Toolbox 24*7 beschikbaar. Natuurlijk hebben we momenten waarop we onderhoud doen.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lbs0n6-c9c9c9544b367ddb0f8962b3ed89f068'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Hoe zit het met de veiligheid\" data-title-open=\"\">Hoe zit het met de veiligheid<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><ul>\n<li>De Continuous Improvement Toolbox (COIMBEE) draait volledig over https.<\/li>\n<li>elke gebruiker heeft \u00a0een eigen user-id en \u00a0password<\/li>\n<li>\n<div>All of our services run in the cloud. COIMBEE does not run our own routers, load balancers, DNS servers, or physical servers.<\/div>\n<\/li>\n<li>\n<div>All of our services and data are hosted in Amsterdam.<\/div>\n<\/li>\n<li>\n<div>Customer data is stored in multi-tenant datastores, we do not have individual datastores for each customer. However strict privacy controls exist in our application code to\u00a0ensure data privacy and prevent one customer from accessing another customer\u2019s data.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2fh9z6-823c9600a9ca0f21e908a586fa42c449'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"ISO27001 en NEN7510\" data-title-open=\"\">ISO27001 en NEN7510<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Onze applicaties \/ IT leveranciers zijn ISO27001 en NEN7510 gecertificeerd.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-j6p0ya-6327b486738eceab814e15990a37e504'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Hoe zit het met backup van data\" data-title-open=\"\">Hoe zit het met backup van data<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Data wordt dagelijks via een backup extra veilig gesteld<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-hl7u7m-40a5b05ec28444d549f66ebafa4b3869'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Handleiding\" data-title-open=\"\">Handleiding<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-145\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"tabpanel\" data-tab=\"5\" aria-labelledby=\"elementor-tab-title-145\">\n<p>De Coimbee Toolbox is via een korte uitleg direct duidelijk voor gebruikers. Ondanks dat zit er in de Toolbox een Help-functie plus verwijzing naar een handleiding<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-g2adxu-b733958c0b87631446d6b40fdb3ca88d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Medewerkers hebben geen verbetersuggesties\" data-title-open=\"\">Medewerkers hebben geen verbetersuggesties<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>De vraag is of medewerkers geen suggesties hebben of dat ze deze niet kunnen of willen kenbaar maken.<\/p>\n<p>Vertrouwen en openheid (transparantie) is belangrijk om met verbeteren aan de slag te gaan. En door met verbeteren aan de slag te gaan neemt vertrouwen toe.<\/p>\n<p>Om medewerkers te helpen met suggesties te komen, hebben we de volgende tips:<\/p>\n<ul>\n<li>organiseer een bijeenkomst waarin het werkproces centraal staat en iedereen mag noemen wat hij\/zij denkt dat beter kan<\/li>\n<li>organiseer een korte training om\u00a0<a href=\"https:\/\/coimbee.com\/nl\/kaizen-aanpak\/\">verspilling in het werk te herkennen<\/a>. Wachten si een verspilling, Fouten is een verspilling, Bewegen is een verspilling en zou zijn er nog 5 soorten verspilling<\/li>\n<li>Benoem duidelijk wat de klant verwacht en wat de doelstellingen zijn.<\/li>\n<li>Door\u00a0<a href=\"https:\/\/coimbee.com\/nl\/hoe-zorg-je-voor-betrokken-medewerkers\/\">medewerkers te betrekken<\/a>, raken ze betrokken en komen ze met suggesties<\/li>\n<li>begin met kleine verbeteringen, 1 of 2 tegelijk; boek succes waardoor vertrouwen toeneemt en bouw uit.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1fw75e-c057f55be5ff69ebc2557de2272df22f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Hoe zorg ik dat de juiste verbeteringen worden opgepakt\" data-title-open=\"\">Hoe zorg ik dat de juiste verbeteringen worden opgepakt<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-147\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"tabpanel\" data-tab=\"7\" aria-labelledby=\"elementor-tab-title-147\">\n<p>In het begin is elke verbetersuggesties welkom. Op een gegeven moment (na 3 maanden) loopt het proces en wil je meer gerichte verbeteringen oppakken. Verbeteringen die passen bij het doel van het bedrijf of team. Stel die doelen en bijhorende kaders op en communiceer deze. De Coimbee Toolbox faciliteert je hierin.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1b9ns2-78340b57f17bcba5cfedb1aea28ce1c9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Pleisters plakken wil ik niet\" data-title-open=\"\">Pleisters plakken wil ik niet<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Een probleem oplossen wat na bv een paar weken weer terugkeert is niet wat je wil.<\/p>\n<p>Om dit te voorkomen zijn een paar zaken belangrijk:<\/p>\n<ul>\n<li>betrek de juiste mensen bij het realiseren van de verbetering.<\/li>\n<li>werk met een \u00a0gestructureerde probleemoplossing aanpak (<a href=\"https:\/\/coimbee.com\/nl\/pdca-checklist-voor-succesvol-continu-verbeteren\/\">PDCA<\/a>) en zorg dat je niet te snel in oplossingen denkt en eerst goed weet wat het echte probleem en wat de werkelijke oorzaak is<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-abibtu-951fd5822b468e6ed521d195cfc0a954'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Hoeveel verbeteringen kan de Coimbee verbeter toolbox aan\" data-title-open=\"\">Hoeveel verbeteringen kan de Coimbee verbeter toolbox aan<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Onbeperkt !<\/p>\n<p>Je kan zoveel teams aanmaken als je wil. En het aantal verbetersuggesties wat je in de Coimbee verbeter toolbox kan vastleggen is onbeperkt.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-8gd9xu-e92df60f8f845a6c0773b1ee723463f0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Kan je akties vastleggen en opvolgen\" data-title-open=\"\">Kan je akties vastleggen en opvolgen<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Ja, je kan acties vastleggen.<\/p>\n<p>Je kan een actie vastleggen en die actie toewijzen aan 1 of meerdere personen (ook buiten je eigen team).<\/p>\n<p>Je kent een actie toe vanuit een verbetersuggestie of vanuit de dagstart.<\/p>\n<p>Alle acties komen bij de betreffende persoon in zijn\/haar persoonlijke actielijst. Het systeem verstuurt een mail indien er nieuwe actie is aangemaakt naar de betreffende persoon. Het systeem stuurt ook reminders.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5tgkea-fc00e5dad16a8316ad5656695f229dcd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Welke rollen zijn er in de Coimbee verbeter toolbox\" data-title-open=\"\">Welke rollen zijn er in de Coimbee verbeter toolbox<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Het systeem kent 3 rollen<\/p>\n<ol>\n<li>gebruiker<\/li>\n<li>manager<\/li>\n<li>administrator<\/li>\n<\/ol>\n<p>De administrator maakt de teams aan en benoemt de Strategische Initiatieven, Herkomst en Documentsoorten. Initieel kost dit nog geen uur werk.<\/p>\n<p>De manager voegt medewerkers aan zijn\/haar team toe (gebruikersnaam, email). Dit is voor 10 medewerkers in 30 minuten gedaan.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-4alh02-9b94c0ed0675a62ae0f8557d9b9fd976'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Is er een Helpdesk\" data-title-open=\"\">Is er een Helpdesk<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Ja, natuurlijk helpen we je graag met verbeteren en het gebruik van de Coimbee Verbeter Toolbox.<\/p>\n<p>De reactie-snelheid van onze Helpdesk is afhankelijk van het afgesloten contract.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2xb7jm-91e6f092a8bf23425ee645fa3d470489'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Zit er ook een Dagstart bord in Coimbee?\" data-title-open=\"\">Zit er ook een Dagstart bord in Coimbee?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><div>Absoluut! Het Dagstart bord wordt door Coimbee volledig ondersteund.<\/div>\n<div>1. in Coimbee draait het om teams en medewerkers binnen het team<\/div>\n<div>2. elk team heeft zijn eigen Dagstart bord<\/div>\n<div>3. dit Dagstart-bord heeft als het ware 6 blokken; elk blok kan je helemaal zelf invullen. Bijvoorbeeld hoe ging gisteren en wat staat er vandaag op het programma, zijn bij veel teams blok-1 en blok-2.<\/div>\n<div>4.\u00a0Elke medewerker kan wijzigingen aanbrengen op elk blok op het Dagstart bord<\/div>\n<div>5. er zijn trouwens 6 blokken op elk Dagstart-bord<\/div>\n<div>6. ook kan je acties benoemen tijdens de Dagstart en die staan dan onderaan het Dagstart-bord<\/div>\n<div>7. normaal is Dagstart-bord opgebouwd uit 2 delen: een Prestatie-bord en een Verbeterbord. In de Coimbee Verbeter Toolbox zijn dit ook 2 borden, die slechts 1 klik van elkaar verwijderd zijn.<\/div>\n<div><\/div>\n<div>En om het nog mooier te maken: er is ook een week of maandstart bord. Ook weer met 6 blokken en een aparte actielijst.<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2vmjwi-f8bbb59b6bd67ed49fe1dba11aa93a9e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alle} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"Afkeuren van suggesties, werkt dat niet demotiverend?\" data-title-open=\"\">Afkeuren van suggesties, werkt dat niet demotiverend?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor av-inherit-border-color'  itemprop=\"text\" ><p>Nee, onderzoek van de Erasmus Universiteit Rotterdam heeft aangetoond dat het afkeuren van een ingediende verbetersuggestie de indiener stimuleert om de volgende keer met een betere verbetersuggestie te komen.<\/p>\n<p>Belangrijk is wel dat goed uitgelegd wordt dat de suggesties is afgekeurd en vooral waarom die is afgekeurd. Dit laatste geeft de indiener informatie om de volgende keer met een betere suggestie te komen.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k92smy4m-93b700c9a912e85babeef418a49f593e\">\n#top .hr.hr-invisible.av-k92smy4m-93b700c9a912e85babeef418a49f593e{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-k92smy4m-93b700c9a912e85babeef418a49f593e hr-invisible  avia-builder-el-22  el_after_av_toggle_container  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2674'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-387nmq-81af8b0f8ab0a1d4a481dd764612fa4d\">\n.flex_column.av-387nmq-81af8b0f8ab0a1d4a481dd764612fa4d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-387nmq-81af8b0f8ab0a1d4a481dd764612fa4d av_one_full  avia-builder-el-23  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k93wg1bd-d930ef9e04e24da07f1bae9e06196766 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Niet gevonden wat je zocht, contact dan ons Support team via:\u00a0 support @ coimbee.com<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":600,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-2674","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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